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OUR SOLUTIONS - WHAT WE DO AND HOW WE DO IT Our View All businesses today are exposed to significant degrees of ethical risk. You have two choices:
Mitigating Ethical Risk Disruptive and inappropriate behaviors collectively create ethical risk within your business. Ethical lapses are increasingly pervasive and are a significant part of day to day operational risk of running a business. Operational risk, the degree to which a business does not optimize its earnings, often contains substantial, undetected ethical risks. These can generate additional cost, lost revenue opportunities or tarnish your business reputation. You may be exposed more from ignorance of the existence of such risks than from the unpredictability of their occurrence. To the extent that you can identify and describe what these risks are, you can work to eliminate them or mitigate their impact. The 2007 study of HR Professionals through the Ethics Resource Center contained a significant fact. Most observed acts of inappropriate and unwanted behaviors go unreported. This gives rise to two significant risks for every business. First, the extent of inappropriate behavioral occurrences is very likely underestimated directly contributing to unassessed operational risk exposure. Second, the indirect costs of these misbehaviors are likely to be substantial in the form of personal resentments, frustrations, increased employee turnover, lost productivity and poor morale. The consequences can be severe in both financial and reputational terms. We believe that it is much less costly to build and nurture a positive culture than to rebuild a culture that has been shattered by the consequences of unethical behavior. Positive cultures just don't happen. They are the sum of thousands of individual choices and actions, personal example (walking the talk), decisions and interactions with the enterprise's constituents. Our primary purpose is to help you identify where ethical risk exposure is high (or significantly underestimated) and then to proactively assist you and your staff to reduce exposure to such risk. We will strive to help you modify inappropriate behaviors at your workplace. Good behaviors will arise from a healthy internal culture. They will be predictable and consistent, not random. We will help you identify your workplace expectations and will assist in facilitating their communication. We will also identify positive reinforcement tools and techniques. Every workplace, private, nonprofit or governmental, has an internal culture. That culture is shaped by the values of both employees and managers and further modified by clearly stated expectations of behavioral issues. The issues are positive or negative, consistent or inconsistent and they are constantly reinforced by the environment. Culture is also shaped by external factors and the unique characteristics of an enterprise's constituents. Understanding the components of a workplace culture is the first step in assuring that the culture exists to serve the best interests of the business's constituents: employees, owners/managers, customers, vendors and the general public. A strong internal culture produces consistent results, results that are positive and predictable. Adult employees, whether mature or young, work best when given a positive set of expectations. They work best in an environment of systemic reinforcement of what is both expected and incented. A negative environment produces neither consistent nor desired behaviors. We will help you enhance and improve your workplace behaviors and in the process seamlessly communicate and reinforce what is expected of a productive, experienced and well trained workforce. We will introduce a language and assist you to tailor this language to your workplace. This will help you and your employees to recognize behaviors that are wanted or unwanted and clearly state the behaviors you value. You will be able to identify behaviors that are valued and those that are not. As a result, you will be able to clearly state and reinforce behavioral expectations that are specific and unique to your workplace environment and your business. There is no single template for success. Each workplace is different but there are common components contributing to ultimate success. Our collective experience includes managing, presenting, facilitating, teaching, content development and consulting. We believe that we can help reduce the incidents of ethical risk exposure in your business. Three Steps to an Integrated Solution Step One: Identify and Report on the Present Culture of the Organization
We will examine, evaluate and report on:
The Recommendations will be the basis of an Action plan. This Plan contemplates a team-driven approach. This Plan will describe the priorities and related activities for impacting behaviors needing modification and reinforcement. We will negotiate with you to develop an implementation timetable including the time necessary for producing and introducing the necessary tools. Step Three: Implementation Implementation consists of consensus-building steps dealing with education and training of staff and the development of tools and techniques to change behaviors.
Follow Up No change process is ever complete. Continuous improvement requires reinforcement of appropriate behaviors. Over time, it becomes necessary to re-evaluate the degree of success and build new methods of reinforcement using lessons learned through the implementation and post-implementation periods. Next generation of tools and techniques for subsequent integration into the workplace include:
When An Ethical Disaster Occurs: Confrontation and Cure Sometimes events may overwhelm a company. Unethical behaviors that become known through front page headlines of the local newspaper must be dealt with decisively and immediately. As a result of bad publicity, the number of impacted constituencies may widen considerably. All the constituents of every enterprise suffering the consequences of disruptive and negative unethical behaviors must know that the problem has been confronted and rectified. It is easier and much less costly to deal with events continuously and proactively on the front end. The rebuilding of trust and confidence are difficult and time consuming tasks. Should you need outside, independent assistance in rebuilding a shattered internal culture and credibility with each of your constituencies, we can help. Each such situation will be unique and defy precise description before the fact but the building blocks are the same and will include:
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ABO Resources 1032 Matador Drive SE Albuquerque, NM 87123 505 291.9935 info@aboethicsresources.com |
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Organizational Culture, Ethical Standards and Workplace Behaviors Are Inter-Related |
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